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Return Policy

 We ask that products be returned within 15 days of delivery.

Please note:  Bedding products need to be repackaged like new in the original packaging. RA# needs to be on the outside of the packaging.

Ship using any carrier you choose that can provide a tracking number for your package. Ship to the address given to you on your return authorization. Cost of return shipping is the responsibility of the customer. Once we receive the bedding in the original condition, your credit card will be refunded, you will receive a store credit or an exchange can be made (based on what you chose in your original return request). Credits may take up to 15 business days to process.

All custom made bedding is not returnable, unless defective:  All Natura bedding is custom.

*All returns MUST have a Return Authorization number and instructions prior to sending back

Returned Bedding products must be in original unused condition. Returned products may be refused or assessed a restocking fee if not returned in the original packaging. Used products will not be accepted under any circumstances, and will be returned to the original purchaser at their expense.

**All products that are refused by the customer will be charged shipping fees for initial delivery and any fee associated with returning to manufacturer.

Shipping

For your convenience we have included the cost of shipping into the overall price of the items so there are no hidden costs.  For large items like furniture we ship by either Local Carrier (LTL), Federal Express or UPS. We are unable to request special delivery needs but we will send your tracking information once your items ship and at that time you can make arrangements with your local carrier.